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| PRICING
AND BILLING |
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1) How can
I pay for items purchased online? |
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a)
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Payment can be made via
cash to bank in to our bank account.
* Please visit your nearest Maybank branch to deposit
the exact amount of money for the order you have
made at www.boeingphoto.com.my. Please email us at payment@boeingphoto.com.my with a scan/copy/photo
of the transaction receipt after you have completed
the payment. |
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b) |
Payment can be made via cheque to
bank in to our bank account.
*Please notify us if you are paying through cheque,
so that we can expect/wait for your cheque to
arrive/clear. Please take note that we will only
ship out the orders after the cheque is cleared. |
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c) |
Payment can be made via Credit Card
through our online credit Card payment gateway.
*Please take note that if you are paying using your
friends, family...etc. Maybank account, please email
us
a screen shot of the transaction receipt at payment@boeingphoto.com.my
. This is for us to verify the transaction. |
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**NOTE**
If
you have any enquiry regarding the Payment Methods
at www.boeingphoto.com.my, please do not hesitate to contact
us ! |
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2) Are online
transactions safe? |
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www.boeingphoto.com.my is using
ipay88 (www.ipay88.com)
as a payment gateway. Our payment gateway utilizes
the SSL (Secure Sockets Layer) technology –
an industry-standard method for protecting web communications.
Data is encrypted (turned into code) before transmission
to prevent it from being intercepted. |
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3) If I don’t
collect my items will I still get charged? |
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Yes. Items are sold are
not refund or exchange basis. You agree to these
terms and condition when u purchase the items online.
Items will be charged for the full price. |
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| SHIPPING
& DELIVERY |
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1) How can
I collect my items? |
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Items will be send to
respective address (house, office and etc) that
buyer have enter in the "Shipping Address"
column during the online purchase before checking
out.
* Note: If item is send to remote area, buyer might
need to collect at drop of point(collect center).
Our staff will contact buyer to arrange the drop
of point(collect center). |
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2) City-Link Tracking |
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City-link shipment tracking will enable customer to track their shipment via online with the parcel tracking number.
http://www.citylinkexpress.com/MY/en-US/shipmenttracking.aspx
**NOTE**Tracking
information provided when available.
**NOTE**Please note our warehouses do not ship
on weekends and we do not offer Saturday, Sunday
or holiday delivery.
**NOTE** At this time www.boeingphoto.com.my only able to ships within the continental Malaysia only.
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3) If buyer
provided incorrect shipping address during the purchase. |
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Buyer need to contact our customer service or email us a enquiry@boeingphoto.com.my to correct the shipping address. Additional charges might be charged to buyer due
to incorrect shipping address or re-shipping fee.
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4) What if
my item is received in DAMAGED condition? |
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a)
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IF THE DRIVER
HAS NOT YET LEFT YOUR LOCATION: |
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Have the driver note on the delivery paperwork
that the item has been received in DAMAGED condition,
and that you are REFUSING the shipment. The driver
will then take the damaged item and return it to
www.boeingphoto.com.my. Once tracking shows the item as being
refused, you can contact us and we will issue a
replacement or a refund without being penalized
in any way. |
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b) |
IF THE DAMAGE HAS BEEN DISCOVERED
*AFTER* THE DRIVER HAS ALREADY LEFT YOUR LOCATION:
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Immediately contact the carrier
that delivered your item to alert them of
the situation. |
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Immediately contact boeing.com.my customer
support to report the situation. Details such
as: package condition, how it was received
(left at front door, signed for), description
of the nature of the damage, are very helpful.
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DO NOT discard any of the shipping box or
packing materials. |
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DO NOT discard the product itself. (It
may be necessary for the carrier that delivered
the item to return to do an inspection report
on the damage). |
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DO NOT simply ship the item back to www.boeingphoto.com.my without first being instructed to do so. Taking
this action may result in a denial of a damaged
item claim per shipping carrier’s claims
guidelines. |
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An item is missing from my shipment
First, check the tracking information on your
order and make sure that you've received a
box for each tracking number. If you have
all the boxes, but still can't find the item,
search through the packing material in the
boxes to see if they are really empty. If
you still can't find the item, contact Customer
Support. |
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| ORDER
STATUS |
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1) How do
I know my purchase is confirmed? |
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Buyer will receive an
email from us with information of items purchase,
shipping address, parcel tracking number (if available). |
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2) How quickly
should I expect a response to my online order? |
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You will receive an email
confirmation of your order. Most email receipts
are received within fifteen minutes. If you do not
immediately receive your receipt, please allow up
to twenty-four hours for it to be delivered before
contacting us. If you have not received your receipt,
please also check your SPAM folder, as it may have
been automatically stopped and moved into your SPAM
or Junk Mail folder instead of being sent to your
inbox. |
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3) On Order |
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A request has been made
to cancel this item. Sometimes items enter the shipping
process before we can cancel them. We'll email you
within 7 to 10 business days (holidays and weekends
excluded) to let you know if we can honor your request. |
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5) Cancelled |
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Your order for this item
has been cancelled. You will not be charged for
it. |
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6) What if
I have a backorder or on order? |
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"Back Order"
or "On Order" are not currently in stock
at any of the warehouse locations. We have ordered
the product from the supplier, but have not received
a date yet as to when, or if, we will receive this
product. We will update you periodically on the
status of your order via email. If the supplier
is unable to fulfill an order, your order will in
turn be cancelled. While we regret cancelling any
orders due to a shortage of inventory, sometimes
these circumstances are beyond our control. Therefore,
any items you require in a timely manner, we recommend
not be purchased if on Back Order or On Order status. |
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| RECEIPT |
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1) How can I save my receipt if I don’t have a printer to print ? |
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You can click on the “save” button to save your receipt as a file in to your computer. |
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| RETURN
/ WARRANTY |
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1) If items
receive is defective, can i return the items? |
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a)
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Buyer will need to return
items directly to the manufacturer. Such items are
so marked on the website. |
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b) |
Contact the manufacturer directly
to arrange the return. Be prepared to provide the
manufacturer with the following information: Date
of purchase, Serial number, manufacturer part number.
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c) |
See below for a list of manufacturer
contacts if you need to return a product directly
to the manufacturer. |
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2) If my items
are malfunction within the warranty period, where should
I send to? |
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a)
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Buyer will need to return
items directly to the manufacturer. |
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b) |
Contact the manufacturer directly
to arrange the return. Be prepared to provide the
manufacturer with the following information: Date
of purchase, Serial number, manufacturer part number.
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c) |
See below for a list of manufacturer
contacts if you need to return a product directly
to the manufacturer. |
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**NOTE** Prices are listed
in Ringgit Malaysia (RM) and do not include buyer's
local taxes or local customs charges. www.boeingphoto.com.my reserves the right to change this offer at any time. |
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| REFUND
POLICY |
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| Full or partial refund is only available if item is unable to ship to buyer where is the cause of www.boeingphoto.com.my error. Buyer will receives an email confirmation from www.boeingphoto.com.my ( sales@boeingphoto.com.my ) . The funds will be refunded back to the credit card/bank account of buyer used to make the purchase. |
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| CUSTOMER
SERVICE |
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Contact Us/
Customer Care |
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| Address |
: KLG 2. LG Flr. Sungai Wang Plaza.
Jalan Sultan Ismail,
50250 Kuala Lumpur. |
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| H/P |
: 016-2297793 |
| Tel |
: 03-21453393 |
| Fax |
: 03-21455277 |
| Email |
: enquiry@boeingphoto.com.my
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Operating Hour (Malaysia Time +8 GMT )
| Monday - Sunday |
: 10:30am - 9:30pm |
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